Hayley Fell promoted to new Head of Client Services role

We’re thrilled to announce the promotion of Hayley Fell to Head of Client Services at a key time of growth for the agency.

The Head of Client Services role – new for Evolved Search – will be split between providing clients with senior account and performance management, and overseeing the development of the growing Account Management department.

Hayley, who has over six years’ experience within the digital sector, has shown her flair for managing a variety of key clients and delivering a dedicated and consistent approach across multiple channels and services. As Head of Client Services, Hayley is now also responsible for the performance and commercial growth across the agency’s client base.

Fell, who joined Evolved Search in late 2018, spoke of her new role, saying: “I’m thrilled that within my first 18 months, I’ve had this opportunity to construct and lead the Account Management offering. The agency has grown and changed a lot during my time here and as a result, I’ve been able to develop alongside this.

“We have some exciting internal projects underway, including a new strategic framework and improved product offering, both of which are underpinned by strong delivery processes. This will help us to continue providing the excellent support and results that we’re known for.”

Tom Etherington, Operations Director, said: “We’ve enjoyed great success as an agency over the past couple of years, with numerous award wins, exciting clients joining us, and a steadily-growing team.

“Client Services has been an integral part of that success and we’re fortunate that Hayley has had the drive and determination to shape what we have today. I have seen the future roadmap too and am looking forward to everything that Hayley wants the department to achieve in the future, as part of our wider plans here at Evolved Search.”

The announcement of Hayley’s promotion comes in addition to a string of positive news in 2020, as we recently won at the Northern Digital Awards 2020 and European Content Awards 2020 for our work in the finance sector, and have just found out we’re finalists in The Drum Search Awards 2020, too!

We’ve also recently doubled our office space in The Toffee Factory, Newcastle’s creative hub, to allow for further growth in line with our ambitious 5-year strategy.

Congratulations, Hayley, we can’t wait to see what you get up to in your new role!